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Privacy Policy & Terms of Use 

Privacy

At Impress Care, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. We manage your data in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth) and all relevant NDIS provider obligations.

1. Collection of Personal Information

We collect personal information only when it is necessary to provide high-quality NDIS support services. This may include:

  • Your full name, contact details, and date of birth

  • NDIS participant number and plan details

  • Information related to your health, disability, and support needs

  • Emergency contact details

  • Legal documents such as guardianship or power of attorney

Wherever possible, we collect this information directly from you or your authorised representative.

2. Use of Personal Information

We use the personal information we collect for purposes including:

  • Delivering personalised NDIS services based on your individual support needs

  • Coordinating service delivery, rostering, and communication

  • Fulfilling our legal, contractual, and compliance obligations

  • Conducting service quality audits and collecting feedback to improve our services

We will never share your personal information with third parties without your consent unless it is required or authorised by law.

3. Storage and Security

We take all reasonable steps to keep your information safe, whether stored digitally or physically. This includes protecting it against loss, misuse, unauthorised access, alteration, or disclosure. We follow industry best practices to safeguard your data at all times.

4. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if any details are inaccurate or outdated. Please contact us at info@impresscare.com.au for access requests or updates to your information.

5. Privacy Complaints

If you believe your privacy has been breached, please contact us immediately. We treat all complaints seriously and will investigate promptly in line with our internal complaints handling procedure.

Terms of Use

1. Acceptance of Terms

By accessing and using this website, you agree to be bound by these Terms of Use and comply with all applicable laws and regulations.

2. Use of Website Content

This website provides general information about Impress Care’s NDIS services. It does not constitute legal, medical, or financial advice. Any reliance on the information provided is at your own risk.

3. Intellectual Property

All content on this website — including text, logos, graphics, and images — is the property of Impress Care and protected by copyright laws. You may not copy, reproduce, distribute, or modify any content without written permission from Impress Care.

4. Links to Third-Party Websites

This website may include links to external websites for your convenience. Impress Care is not responsible for the accuracy, content, or privacy practices of these third-party sites.

5. Changes to This Policy

We may update our Privacy Policy and Terms of Use from time to time to reflect changes in legislation, services, or internal practices. Updates will be posted on this page with a revised version date.

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